This year we introduced a priority repairs team to focus on any repairs necessary to stop damp and mould. We provided award-winning support for apprentices and gained a Best Companies ranking as a great place to work.
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This year we made our complaints process clearer, creating a service improvement committee to learn from your feedback. We acted on reports of damp and mould and ensured we鈥檙e ready to report on Tenant Satisfaction Measures.
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This year, we worked with the Customer Partnership Panel to deliver the best possible services. We resolved cases of ASB and improved affordable housing with our Quality Homes standard.
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